We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. All online purchases include a distinctive Bobby White gift box, which is packaged into a secure, non-branded postal pack. Most fine jewellery is made to order so we aim to dispatch all online orders within 14 working days. Upon dispatch, you will receive an e-mail confirmation.
USA: No delivery charge. All orders are sent via FedEx from the UK. Orders should arrive within 2 working days after order is dispated.
Whilst we hope that you will love your Bobby White jewellery, items can be returned or exchanged within 28-days from the date of delivery and so long as they are unworn, undamaged and in the original saleable condition as when purchased. A full refund will be issued to the original form of tender within 14 days once the item is returned to Bobby White.
It is important to note that in the case of a purchase of a bespoke piece of jewellery or items that have been personalize, we may not be able to accept a return. We will always notify you when we cannot honour our returns policy before shipping out the products to you and ask you to accept the revised terms and conditions.